G.K. Chesterton said: "It isn't that they can't see the solution. It's that they can't see the problem". 80% of patient errors in health care services result from negative conflict and poor communication.
Employee conflict happens in every workplace. Conflict becomes negative when differences are handled poorly (and this sometimes is without management knowledge).
Are there models of conflict resolution out there that have evidence of improved outcomes (less conflict and safer environment)?
What are some of your ideas on reducing conflict?
All responses appreciated!